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AutoPilotPLC Technical Services

Commissioning, documentation, and ongoing technical support for industrial automation projects.

01

Pre-Sales Engineering

Our applications engineering team reviews your specifications and proposes a solution within 48 hours. Services include system architecture review, protection coordination studies, and product selection guidance aligned with IEC and UL standards.

  • Single-line diagram review
  • VFD and motor matching calculations
  • Communication protocol specification (Modbus RTU/TCP, PROFINET, EtherCAT)
  • Compliance documentation package preparation
02

Commissioning Support

Factory-trained field engineers available for on-site commissioning and start-up support in 50+ countries. We validate parameter settings, verify protection coordination, and conduct functional acceptance testing per your project requirements.

  • VFD parameter optimization for specific motor loads
  • PLC I/O verification and initial program upload
  • HMI-PLC communication testing
  • Functional acceptance test (FAT) documentation
03

Technical Documentation

Complete documentation packages for project handover and compliance audits. Every product shipment includes technical datasheets, wiring diagrams, CE declarations, UL certificates, and installation manuals in English, German, French, Spanish, and Chinese.

  • Product datasheets and installation manuals
  • CE Declarations of Conformity
  • UL listing certificates and CSA certificates
  • RoHS and material compliance declarations
04

After-Sales Support

24/7 technical hotline staffed by licensed electrical engineers. Average first response time under 2 hours. On-site field service engineers deployable in 50+ countries within 48 hours for critical applications.

  • Multilingual technical hotline (EN, DE, FR, ES, ZH)
  • Remote diagnostics via Modbus TCP
  • Warranty management and RMA processing
  • Spare parts express shipping program

Need Technical Assistance?

Contact our engineering team for project-specific support and documentation requests.

Contact Technical Support