AutoPilotPLC Privacy Policy

1. Introduction

AutoPilotPLC AG ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website (autopilotplc.com), submit inquiries, or engage with our services. We process personal data in compliance with the Swiss Federal Act on Data Protection (FADP), the EU General Data Protection Regulation (GDPR), and other applicable data protection legislation.

2. Data Controller

AutoPilotPLC AG, Industriestrasse 42, 8005 Zurich, Switzerland is the data controller responsible for the processing of your personal data. For data protection inquiries, contact: [email protected].

3. Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, phone number, company name, country, and job title when you submit an inquiry form or request a quotation.
• Technical data: IP address, browser type, operating system, referring URL, and browsing behavior on our website, collected automatically via server logs and analytics tools.
• Communication data: Content of messages and emails you send to us, including product requirements and technical specifications.
• Transaction data: Order history, quotation records, and delivery information for existing customers.

4. How We Use Your Data

We process your personal data for the following purposes:

• Responding to your quotation requests and technical inquiries
• Processing and fulfilling product orders
• Providing technical support and after-sales service
• Sending product updates and compliance alerts relevant to your industry (with consent)
• Improving our website functionality and user experience
• Complying with legal and regulatory obligations

5. Legal Basis for Processing

We process personal data on the following legal bases: (a) contract performance — to fulfill your orders and respond to inquiries; (b) legitimate interest — to improve our services and maintain website security; (c) consent — for marketing communications; (d) legal obligation — to comply with tax, trade compliance, and regulatory requirements.

6. Data Sharing

We do not sell your personal data. We may share data with: authorized distribution partners to fulfill regional orders; third-party service providers (hosting, analytics, CRM) under data processing agreements; and regulatory authorities when required by law. All third-party processors are contractually bound to maintain appropriate data security measures.

7. International Transfers

Your data may be transferred to and processed in countries outside Switzerland and the EEA where our offices, distribution partners, or service providers are located. We ensure appropriate safeguards through Standard Contractual Clauses (SCCs) or adequacy decisions recognized by the European Commission.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Inquiry data is retained for 24 months. Customer transaction data is retained for the legally required period (typically 10 years for financial records). You may request deletion of your data at any time, subject to legal retention requirements.

9. Your Rights

Under applicable data protection laws, you have the right to: access your personal data; rectify inaccurate data; request erasure of your data; restrict processing; object to processing based on legitimate interest; data portability; and withdraw consent at any time. To exercise these rights, contact: [email protected].

10. Cookies

Our website uses essential cookies required for website functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

11. Security

We implement technical and organizational measures to protect your personal data, including encryption in transit (TLS), access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact

For questions or concerns about this Privacy Policy or our data practices, contact:
Data Protection Officer
AutoPilotPLC AG, Industriestrasse 42, 8005 Zurich, Switzerland
Email: [email protected]